Shipping and Delivery Policy

Winter Cold Weather Shipping Policy - In effect from November 1, 2024 to March 1, 2025.

VERY IMPORTANT: Someone must be available to receive the package at the delivery address. If necessary, use an alternate delivery address to ensure that your order is not left outside or in an outdoor community mailbox in the cold temperatures.

Our shipping options have changed for winter. Customers can now select their preferred shipping rate at checkout. Between November 1 and March 1, Canada Post Expedited shipping is only recommended for orders to Alberta, British Columbia and Saskatchewan or for non-insect orders. If expedited shipping is selected on insect orders to provinces other than Alberta, British Columbia and Saskatchewan during this time, our live guarantee will be voided.

The shipment of live orders may be delayed during the delivery time in the event of excessively cold weather. Mealworm orders will only ship if the forecasted overnight temperature is above -15⁰C during transit.

 

Standard Shipping Policy

We only ship within Canada and do not ship internationally. 

Insects cannot survive extreme temperatures or be permitted to sit in a warehouse or community mailbox for a weekend. As such, live insect orders are only mailed weekly on Mondays (Tuesday if Monday is a holiday) but they may be delayed in the event of excessively cold or hot weather during the delivery time. For mealworm orders, we will only ship if the forecasted overnight temperature is above -15⁰C and below 30⁰C. For red wigglers, this temperature range is between 0⁰C and 25⁰C. Live orders must be received the day before shipping to allow for processing time. Non-live orders will be shipped within 3 business days of payment. 

You will receive a shipping confirmation email including a tracking number once your order is fulfilled. Please check your spam folder before contacting us regarding order status. We are unable to change an address after you place the order, please confirm the accuracy your address before placing your order.

 

Delivery

Please contact us to arrange local delivery options to Flatbush, Westlock and Athabasca.