Shipping and Delivery Policy
Winter Cold Weather Shipping Policy - In effect from November 1, 2023 to March 31, 2024.VERY IMPORTANT: Someone must be available to receive the package at the delivery address. If necessary, use an alternate delivery address to ensure that your order is not left outside or in an outdoor community mailbox in the cold temperatures.
Our shipping options have changed for winter. Flat-rate $15 expedited ground shipping (3 kg max order weight) is now only available to Alberta, British Columbia and Saskatchewan. Faster shipping rates can now be selected at checkout for all provinces.
Depending on the level of shipping selected at checkout and speed of delivery, our live guarantee may be voided if shipping times exceed 3 business days.
* No LIVE orders will be shipped between December 20 and January 2 because of seasonal postal delays.
Standard Shipping Policy
We ship right across Canada. We do not ship internationally.
Insects cannot survive extreme temperatures or be permitted to sit in a warehouse or community mailbox for a weekend. As such, live insect orders are only mailed weekly on Mondays (Tuesday if Monday is a holiday) but they may be delayed in the event of excessively cold or hot weather during the delivery time. For mealworm orders, we will only ship if the forecasted overnight temperature is above -15⁰C and below 30⁰C. For red wigglers, this temperature range is between 0⁰C and 25⁰C. Check our Facebook page for updates. Mealworm orders must be received the day before shipping to allow for processing time. Red wiggler orders must be received by 9:00 pm M.S.T. Friday for shipping on the following Monday. Dry goods will be shipped within 3 business days of payment.
You will receive a shipping confirmation email including a tracking number once your order is fulfilled. Please check your spam folder before contacting us regarding order status. We are unable to change an address after you place the order, please confirm the accuracy your address before placing your order.
Please contact us to arrange local delivery options to Flatbush, Westlock and Athabasca.