Shipping and Delivery Policy

Free Shipping Promotion Terms and Limitations

Free shipping is available on orders $99 and up with a maximum shipping cost of $55. Orders shipped for free will be sent with Canada Post Expedited Shipping regardless of standard selected at checkout. Free shipping discount may be discontinued at any time. 

 

Standard Shipping Policy

We only ship within Canada and do not ship internationally. 

Insects cannot survive extreme temperatures or be permitted to sit in a warehouse or community mailbox for a weekend. As such, live insect orders are only mailed weekly on Mondays (Tuesday if Monday is a holiday) but they may be delayed in the event of excessively cold or hot weather during the delivery time. For mealworm orders, we will only ship if the forecasted overnight temperature is above -15⁰C and below 30⁰C. For red wigglers, this temperature range is between 0⁰C and 25⁰C. Mealworm orders must be received the day before shipping to allow for processing time. Red wiggler orders must be received by 9:00 pm M.S.T. Friday for shipping on the following Monday. Non-live orders will be shipped within 3 business days of payment. 

You will receive a shipping confirmation email including a tracking number once your order is fulfilled. Please check your spam folder before contacting us regarding order status. We are unable to change an address after you place the order, please confirm the accuracy your address before placing your order.

 

Delivery

Please contact us to arrange local delivery options to Flatbush, Westlock and Athabasca.